Analysis of humidifier how to do a good after-sales service

　　In the Chinese environment where consumers are not adequately served, what makes consumers have a special preference for humidifier brands? Service, obviously. Oujing humidifier takes the lead in service to impress consumers and establish a brand. They work honestly, produce products that are just like they are, and never cheat consumers. Today, we will take stock of how humidifier enterprises can win the favor of consumers.

　　Customer expectations about service quality come from many sources, such as past experience, word of mouth and advertising. In general, the customer will be accepted by the service compared with the desired service, successful companies will provide not only can make the customer satisfied and extra pleasure can make its benefits, make the customer happy, in fact is to exceed customer expectations, only to make customers happy, the customer is likely to buy again, and will not become "a one-time deal.

　　Here, five gaps leading to the failure of high-quality service delivery are elaborated for reference in the humidifier industry:

　　1. Gap between customer expectation and manager perception

　　2. The gap between managers' perceived quality and service quality requirements

　　3. The gap between service quality requirements and actual services provided

　　4. The gap between actual services provided and external communication

　　5. The gap between the service customers receive and the service they expect

　　Inventory service is an essential link of humidifier enterprises, and whether the service is in place is directly linked to enterprise reputation and enterprise profit. According to the service quality model, the researchers identified three determinants of service quality, in order of importance: tangibility, attention, reliability assets.

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